What is the warranty period?

The warranty period for KEEN products is 1 year from the date of purchase.

What’s covered?

Manufacturing defects in original, unaltered, and unmodified materials and workmanship for one year from the date of purchase from or from one of our partner retailers in New Zealand.

What’s not covered?

Damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time.Products acquired from sources of supply other than our partner retailers in New Zealand.Products acquired from unauthorized dealers and aftermarket sources — such as online auction sites, liquidators, consignment shops, private sellers, sales samples, promotional products, and final sale/warehouse sales.

How it works?

If KEEN products are bought online from, submit a warranty claim by email to If your claim is approved, you’ll receive a full refund or a replacement product (same or comparable) at the discretion of KEEN.

If KEEN products are purchased directly through a retailer, submit your warranty claim to the store where they were bought from. In many cases, the retailer will be able to assist you.

What information is needed to submit a warranty claim for purchases made from

In general, the following is needed to review a warranty claim:

Web-order details;Product details (product tag, style name, colour, size);Description/photos of the defect.